At Autopartify, customer satisfaction is our highest priority. We work hard to ensure that every part you purchase meets your expectations. If you're not completely satisfied with your order, we’re here to assist you through our hassle-free return process.
If you wish to return an item, please follow the steps below:
The following items cannot be returned:
After receiving your return, we will inspect the item to ensure it meets our return conditions. If approved, we will process your refund as follows:
A 15% restocking fee may apply to non-defective returned items. No restocking fee will be charged if the return is due to a defect or error on our part.
Shipping costs are non-refundable unless the return is due to a mistake on our end (such as sending the wrong or defective part). The customer is responsible for return shipping costs.
If you wish to exchange an item, please contact us with your order number and the details of the replacement part you require. We will process the exchange, subject to the availability of the replacement part. If the part is unavailable, we will issue a refund.
If you receive a damaged or incorrect part, please notify us within 48 hours of delivery. We will arrange for a return and provide a replacement at no additional cost.
Certain parts may be covered under a manufacturer’s warranty. If you believe your part qualifies for a warranty return, please contact our support team. Note that warranty returns may take longer to process depending on the manufacturer.
If you have any questions about our return policy, please reach out to our customer support team:
Email: info@autopartify.com
Phone Number:+971-524715559
Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)